Privacy policy
Effective date: 18 October 2026
1. Who we are
First Aid Assured is a trading name of All Star Safety Ltd, registered in England and Wales, company number 11904178. Our office and training centre is at The Suffolk Enterprise Centre, Felaw Maltings, 44 Felaw Street, Ipswich, Suffolk IP2 8SJ.
All Star Safety Ltd is the data controller for the personal data described here and is registered with the Information Commission (formerly the Information Commissioner's Office, ICO), registration number ZA682806. Questions about your data: info@allstarsafety.co.uk or 01473 561402.
2. What this policy covers
This policy covers firstaidassured.co.uk and the enquiries you send us through it. When you book and pay for a course, you do that on allstarsafety.co.uk, and the All Star Safety Ltd privacy policy explains how we handle your booking, payment, learner and certificate details.
3. What we collect on this website
- Enquiries: your name, phone number and/or email address, company, the course you're interested in, how many people need training, where, and anything else you tell us.
- Calls and emails: if you phone or email us, we keep a record of the conversation so we can help you.
- How you use the site: only if you accept analytics and advertising cookies. See our cookie policy.
- Security logs: our web host keeps basic technical logs, such as IP addresses, to keep the site secure.
4. Why we use it, and our lawful basis
- To reply to your enquiry and send a quote (taking steps at your request before a contract, or our legitimate interest in answering business enquiries).
- To understand which pages help people find a course, and to measure our adverts (your consent, which you can withdraw at any time using the cookie settings link).
- To keep the website secure (our legitimate interests).
Marketing
If you have booked with us or asked about a course, we may email you about similar courses, renewals and offers. You can opt out at any time using the unsubscribe link or by emailing info@allstarsafety.co.uk. We only send marketing to other people if they have opted in, for example by ticking the box on our enquiry form. We never sell your details. Emails about your booking, course or certificate are not marketing.
5. Who we share it with
We never sell your data. We use these providers, who handle data on our behalf and must keep it secure:
- Clook Internet: hosts this website.
- Microsoft 365: email and records.
- Google (Analytics and Ads): website statistics and advert measurement, only with your consent.
- All Star Safety Ltd's booking and payment systems, when you book a course.
Some providers, such as Google, are based in the USA. Transfers are protected by UK adequacy regulations or the UK International Data Transfer Agreement or Addendum.
6. How long we keep it
- Enquiries that don't lead to a booking: 12 months from your last contact with us, then deleted. If you tick the box to hear from us, we keep your contact details for marketing until you unsubscribe.
- Website statistics (Google Analytics): 14 months.
- If you book, the All Star Safety Ltd privacy policy sets how long we keep booking and learner records.
7. Your rights
You can ask to see the data we hold about you, to have it corrected or deleted, to restrict or object to how we use it, to receive it in a portable format, and to withdraw consent at any time. Email info@allstarsafety.co.uk; we reply within one month.
8. Complaints
If you're unhappy with how we handle your data, please contact us first. You can also complain to the Information Commission at ico.org.uk or on 0303 123 1113.
9. Changes
We update this policy when our services or the law change. The effective date at the top shows the latest version.