Should I book EFAW or First Aid at Work?
Emergency First Aid at Work (1 day) suits any workplace that wants people ready to act in an emergency. When someone collapses, stops breathing or is bleeding heavily, what happens in the first few minutes matters most, often before an ambulance arrives. The more of your team who know what to do, the more likely someone nearby can help. Many workplaces also have someone trained in First Aid at Work (3 days). They can take responsibility for first aid provision across the workplace and support your emergency first aiders when something happens. Your first aid needs assessment tells you the right mix; call us and we'll help you work it out.
How many first aiders does my business need?
The HSE asks every employer to assess their first aid needs based on their risks, headcount, shift patterns and how far away emergency help is. We can talk you through it and suggest the right mix of EFAW and FAW.
Can you train our team at our premises?
Yes. We run EFAW, FAW and All Star Safety First Aid Training at your premises for up to 12 people per session. Tell us how many people and where, and we'll come back to you with a quote. Weekend courses are available, so you don't have to take people off shift.
How long does the certificate last?
EFAW and FAW certificates are valid for three years. The HSE strongly recommends an annual refresher in between.
How do I requalify for First Aid at Work?
Take our 2-day First Aid at Work requalification course before your certificate expires.
Can I upgrade from EFAW to First Aid at Work?
Yes. If you hold a current EFAW certificate, you can take our 2-day upgrade course. It's a separate course from the 2-day FAW requalification.
Who actually delivers the training?
First Aid Assured is the first aid training service of All Star Safety Ltd, a Highfield-approved centre based in Ipswich since 2019. Bookings, payment and certificates all go through All Star Safety Ltd.
Can I do the course online?
No. Both courses include practical assessments, so they're delivered in person at Felaw Maltings or at your workplace.
When do I pay?
If you book online, you pay in full at checkout. If we invoice your company, payment is due 30 days before the course starts. Prices are shown without VAT, which is added at checkout. Certificates are issued once the course is passed and payment has cleared. Highfield certificates can take 6 to 8 weeks to arrive after the course.
What if I need to cancel or change my booking?
Tell us as early as you can. More than 30 working days before the course, you can cancel or move your place free of charge. Between 20 and 30 working days, the fee is 50%, and with less than 20 working days' notice, it's the full fee. If you booked as an individual, you have 14 days to change your mind, unless the course starts within that time. If we ever have to cancel, we'll offer another date or a full refund. The full details are in our booking terms.
Do I need to attend the whole course?
Yes. Both qualifications include practical assessments, so you need to be there for the full time on every day. Please tell us before the course about any health condition or support you need, so we can plan for it.
What do we need to provide for training at our workplace?
A clean, quiet room with space for everyone to practise on the floor, tables and chairs, power, and a screen or TV we can connect a laptop to. Learners need to be released from their normal work for the whole course. We bring the manikins, defibrillator trainers and everything else.
